Privacy Policy

www.forms-surfaces.com

Effective date: April 15th, 2024

1. Introduction

Welcome to Forms & Surfaces Inc. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit from) and tell you about your privacy rights and how the law protects you. This policy applies to information we collect on www.forms-surfaces.com and its subdomains, through direct interactions with you, as well as through automated technologies.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means.
• Data Controller: The natural or legal person, public authority, agency, or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
• Data Subject: Any living individual who is using our website and is the subject of personal data.

3. Information Collection

We collect and process various types of information to provide and enhance our services to you. Here are the categories of data we collect:

• Personal Information: This includes information you provide when interacting with our services, such as when you register on our site, request a quote, subscribe to our newsletter, respond to a survey, fill out a form, or provide feedback. Examples include your name, email address, mailing address, phone number, and financial information necessary for processing quote requests.
• Technical Data: This refers to data automatically collected when you interact with our website. It may include your IP address, browser type and version, time zone and location, browser plug-in types, operating system, platform, and other technology on the devices you use to access this website.

4. Information You Provide

The information you provide directly is crucial for us to deliver specific services:

• Registration and Account Management: When you register to use our website, you provide personal details necessary for creating your user profile.
• Customer Support and Feedback: We collect information that you provide when you report a problem with our site or when you contact us for support.

5. Automatically Collected Information

We utilize various technologies such as cookies and web server logs to collect information automatically as you navigate through our site. This includes:

• Usage Details: Records of your interactions with our site including traffic data, logs, language preferences, and other communication data.
• Device Information: Information about the computer or mobile device you use to access our website, including the hardware model, operating system, browser, and network information.

6. Information from Third Parties

We may receive information about you from third parties such as business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers. This may include personal data as part of enhancing our services to you.

7. Use of Collected Information

The information we collect serves a variety of business purposes:

• To Provide and Manage Our Services: We use your information to manage your registration, your orders, and your use of our products and services.
• To Communicate: To provide you with information, products, or services that you request from us or which we feel may interest you.
• For Improvement and Optimization: To ensure that content from our site is presented in the most effective manner for you and your device and to improve the overall quality of our services.

8. Information Sharing and Disclosure

Your personal information may be shared:

• Within Our Company: Between various departments and with affiliated companies for business purposes.
• Service Providers: With agents, contractors, service providers, and specialized advisors who provide operational services such as telecommunication, information technology, payment, payroll, processing, training, market research, storage, archival, or other services to our company.
• Legal and Regulatory Authorities: As required by law, such as to comply with a subpoena, or similar legal process including to meet national security or law enforcement requirements.
• Business Transfers: As part of a corporate sale, merger, reorganization, dissolution, or similar event.

9. Legal Basis for Processing (GDPR)

For our customers in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

10. User Rights (GDPR)

Under the GDPR, you have the right to:

• Access: You can ask us for copies of your personal data.
• Rectification: You can ask us to rectify information you think is inaccurate or to complete information you think is incomplete.
• Erasure: You can ask us to erase your personal data under certain conditions.
• Restrict Processing: You can ask us to restrict the processing of your personal data, under certain conditions.
• Object to Processing: You can object to the processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

11. User Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information collected.
• Delete: Request the deletion of personal information held by Forms & Surfaces Inc. and our service providers.
• Opt-Out: Opt-out of the sale of personal information. Since Forms & Surfaces Inc. does not sell personal data, this provision is informational.
• Non-Discrimination: Exercise these rights without any discriminatory effects on the services received from us.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and maintain certain information. Users have the following choices regarding cookies:

• Accept/Reject: You can accept all cookies or specify certain types of cookies you wish to reject through your browser settings.
• Manage Settings: Adjust your browser settings to alert you when cookies are being sent or to refuse cookies altogether.
• Cookie Preferences: Adjust preferences directly on our site’s cookie consent banner, which provides options for managing consent to various types of cookies.

13. Data Security

To protect your personal information, Forms & Surfaces Inc. employs several security measures:

• Technology Safeguards: Use of encryption, firewalls, and secure socket layer technology (SSL).
• Operational Security Measures: Implementation of internal reviews of our data collection, storage, processing practices, and security measures, including physical security measures to guard against unauthorized access to systems.
• Employee Training: Regular training on data protection and security for employees who handle personal information.

14. Data Retention

Forms & Surfaces Inc. retains personal information for as long as necessary to provide the services requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it is processed. When determining these periods, we consider factors such as:

• Duration of Your Account: We keep your personal data as long as you maintain an account with us.
• Legal Requirements: Retaining data in accordance with legal requirements and guidance.
• Contractual Obligations: Data necessary to fulfill our obligations under any contracts with you may be retained until the end of the contractual period, plus a period afterwards to address potential post-contract claims.

15. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United States, and our third-party service providers and partners operate around the world. We will protect your personal data in accordance with this Privacy Policy wherever it is processed and will take appropriate safeguards to ensure its protection in accordance with applicable data protection laws.

16. Children's Privacy

Our services are not directed to individuals under the age of 16. Forms & Surfaces Inc. does not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our files as soon as possible.

17. Links to Other Websites

Our website may contain links to other websites not operated or controlled by Forms & Surfaces Inc. The policies and procedures we described here do not apply to third-party websites. We suggest contacting those sites directly for information on their privacy policies. Forms & Surfaces Inc. is not responsible for the content or privacy practices of third-party websites or services.

18. Changes to the Privacy Policy

Forms & Surfaces Inc. reserves the right to update or modify this privacy policy at any time. We will inform you of any changes by posting the updated privacy policy on our website. Additionally, we may notify you through email and/or a prominent notice on our website whenever practical. The "effective date" at the top of the privacy policy will also be updated to reflect when the changes take effect. You are encouraged to review the privacy policy frequently to stay informed of any updates.

19. Your Consent

By using our services, you consent to the collection and use of your personal information as described in this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

20. Withdrawal of Consent

You may withdraw your consent at any time where Forms & Surfaces Inc. relied on your consent to process your personal information. Please note that the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us using the contact details provided under the "Contact Information" section of this policy.

21. Privacy Complaints

If you have any concerns or complaints about how we handle your personal data, you are encouraged to contact us directly. We will investigate and attempt to resolve any complaints and disputes regarding our use and disclosure of personal data in accordance with this privacy policy. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority appropriate to your location.

22. California Resident Rights

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include the ability to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Additionally, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you.

23. Pennsylvania Resident Rights

Residents of Pennsylvania have the right to request access to the personal information we have collected about them and to request corrections or deletions of such information. We commit to address such requests within the legal time frames and in compliance with applicable state law.

24. Contact Information

For any questions or concerns regarding your privacy while using our website, or to make a request regarding your personal data, please contact us at:

• Email: webmaster@forms-surfaces.com

25. Effective Date

This privacy policy is effective as of 15th April 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

26. Cross-Border Legal Requirements

For users residing outside the United States, please be aware that the personal information we collect may be processed and stored in the United States or other countries where we or our third-party service providers have operations. By using our services, you explicitly acknowledge and consent to the transfer and processing of your personal data outside your country of residence.

27. Special Notices

Please be aware that local laws in your jurisdiction may require specific statements or disclosures that differ from or supplement the information provided in this policy. We are committed to full compliance with all applicable laws and will update this policy to reflect any new legal requirements.

Cookie Policy

www.forms-surfaces.com

Effective date: April 15th, 2024

1. Introduction

Forms & Surfaces Inc. ("Company," "we," "us," or "our") welcomes you to our website, www.forms-surfaces.com. We are committed to transparently explaining how we use cookies and similar technologies to recognize you when you visit our website. It is important for us to enhance your browsing experience and the functionality of our services while safeguarding your privacy.

2. What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to 'remember' you and your preferences, either for a single visit (through a 'session cookie') or for multiple repeat visits (using a 'persistent cookie'). They ensure a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in.

3. Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for you to browse our website and use its features. Without these cookies, services like secure login accounts and order processing cannot be provided.
• Performance Cookies: These cookies collect information about how you use our website, including which pages you visit most often and if they send error messages. These cookies do not collect information that identifies you and are used only to improve how our website works.
• Functionality Cookies: These allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
• Analytics Cookies: We use these cookies to track information about website use to make improvements and report our performance. We may use third-party analytics providers to perform these services for us.
• Targeting or Advertising Cookies: [Note: Adjust this part if the company does not engage in advertising] These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

4. Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on our website, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

• Browser Settings: The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
• Third-party tools: You can also opt out of receiving certain types of cookies through third-party management tools.

5. Changes to Our Cookie Policy

We may update this Cookie Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website prior to the change becoming effective.

6. Contact Us

If you have any questions or concerns about our use of your information or about this Cookie Policy, please contact us at webmaster@forms-surfaces.com.

By using our website, you consent to the use of cookies as described in this policy, unless you have adjusted your browser settings to refuse cookies.